Health and counselling services
Coronavirus COVID-19
As an essential service Massey University Student Health and Counselling Centres are open to their patients and clients. To make an appointment to see a medical professional, please call your campus clinic using the details below. Appointments are available by telephone or video where possible, but will also be available face-to-face if deemed necessary.
Advice on coronavirus
Information about Massey University's response to the COVID-19 pandemic is available at www.massey.ac.nz/coronavirus.
For information about Government announcements and medical advice, visit the Unite against COVID-19 website.
Emergency information
Health and medical emergencies
For emergencies that require immediate medical attention, please call an ambulance by dialling 111 from any phone.
Sexual assault
Counselling emergencies
An emergency would include you feeling that you are at risk of hurting yourself or feeling too overwhelmed to function. Please contact the mental health crisis helpline for your area (or dial 111):
- Auckland: 0800 800 717
- Manawatū: 0800 653 357
- Wellington: 0800 745 477
- New Zealand: 1737 (free phone or text)
- Crisis assessment teams: emergency contact numbers
Make an appointment
To make an appointment to see a medical professional, please call your campus clinic.
If you need to cancel your appointment, you must let us know at least two hours before. You can do this by email or phone. If you don't let us know, you'll need to pay a $10.00 'Did not attend' fee.
Auckland campus clinic
Weekdays between 8.30am and 5.00pm.
Phone: +64 9 213 6700
Email: studenthealth.auckland@massey.ac.nz
First counselling appointment?
If this is your first-time making an appointment with a counsellor, please complete the online assessment form
A counsellor will review the form and then you'll receive your appointment details. This will happen within three business days.
Assessment forms are also available from the clinic's reception.
Manawatū campus clinic
Weekdays between 8.30am and 5.00pm.
Phone: +64 6 350 5533
Email: studenthealth.manawatu@massey.ac.nz
First counselling appointment?
If this is your first-time making an appointment with a counsellor, you will need to complete the online assessment form.
A counsellor will review the form and then you'll receive your appointment details. This will happen within three business days.
Assessment forms are also available from the clinic's reception.
Wellington campus clinic
Weekdays between 8.30am and 4.30pm.
Phone: +64 4 979 3030
Email: healthandcounsellingwellington@massey.ac.nz
First counselling appointment?
If this is your first-time making an appointment with a counsellor, please complete the online assessment form
A counsellor will review the form and then you'll receive your appointment details. This will happen within three business days.
Assessment forms are also available from the clinic's reception.
After-hours care
A consultation fee will apply when seeing an after-hours service provider. If you have a Community Services Card, make sure you take it with you.
Auckland after-hours service
Shore Urgent Care - Open 24/7
Locations: Northcross and Smales Farm
Phone: +64 9 486 7777
Manawatū after-hours service
Phone: 0800 373 030
City Doctors - 6pm to 8pm
Location: Victoria Avenue, Palmerston North
The Palms - 8pm to 10pm
Location: Ferguson Street, Palmerston North
Wellington after-hours service
Wellington after-hours service
The Accident and Urgent Medical Centre
Location: 17 Adelaide Road, Newtown
Phone: +64 4 384 4944
Telephone helplines
Free over-the-phone counselling services, available 24 hours, seven days a week, unless stated differently.
Healthline
Phone: 0800 611 116
Lifeline
Phone: 0800 543 354 (0800 888 880 for Chinese and Mandarin speakers)| Text 'Help' to 4357 | Web: lifeline.org.nz
OUTLine
Hours available: Every evening 6pm to 9pm
Phone: 0800 688 5463 | Web: outline.org.nz
Youthline
Phone: 0800 376 633 | Free text: 234 | Web: youthline.co.nz
Need to talk
Free call or text: 1737 | Web: 1737.org.nz
Safe to talk
Phone: 0800 044 334 | Web: safetotalk.nz
Poisons
Phone: 0800 764 766
Alcohol and Drug Helpline
Phone: 0800 787 797 | Web: alcoholdrughelp.org.nz
Women’s Refuge Crisis Service
Phone: 0800 733 843 | Web: womensrefuge.org.nz
Register with a clinic
All Massey University students can register with the student health and counselling services. To access all services at discounted rates, you must register with a clinic.
Your Massey enrolment to study doesn't include campus clinic registration. You decide who your healthcare provider will be.
Services
Counselling
The counselling service at Massey University is available to all students currently residing in New Zealand. Distance students can contact any campus clinic to book a session with a counsellor. This is a confidential and professional service that is free for all students.
Health and medical
Our dedicated team of medical professionals provide a high standard of care at all times. All students receive competent, compassionate and confidential service.
Ministry of Health self-help resources
The Ministry of Health (MoH) provides health information and resources. Find out about common health conditions, diseases and illnesses, and accidents and injuries. This self-help resource is useful for you or someone you care about.
MoH conditions and treatmentsAccreditation
The Massey University student health and counselling service is Cornerstone Quality Practice accredited. This accreditation is issued by the Royal New Zealand College of General Practitioners, and means our clinics maintain the high standards set by the College for general practice in New Zealand.
Clinic hours and locations
Massey University provides student health and counselling services across its three campuses. Campus clinics are open weekdays during working hours. They're closed on Public Holidays, the days between Christmas and New Year, and the Tuesday after Easter Monday.
Auckland campus
The centre is located on level 2 of Student Central.
Clinic hours: 8.30am to 5.00pm weekdays.
Phone: +64 9 213 6700
Fax: +64 9 447 0518
Email: studenthealth.auckland@massey.ac.nz
Manawatū campus
The centre is located on level 1 of the Registry Building, Tiritea Road.
Clinic hours: 8.30am to 5.00pm weekdays.
Phone: +64 6 350 5533
Email: studenthealth.manawatu@massey.ac.nz
Wellington campus
The centre is located on the 3rd floor of the Student Services Building.
Clinic hours: 8.30am to 4.30pm weekdays.
Phone: +64 4 979 3030
Email: studenthealth.wellington@massey.ac.nz
